Repair is radical. Not only does it ensure that your saddle is continually fitting your horse, but it also allows you the ability to have a long-lasting sustainable purchase to provide your horse with comfort and for you as a rider, the ability to ride in a balanced and comfortable seat.

Adjustments that include re-flocking, gullet changes, point changes, channel widening and simple stitching can mostly be completed on site. We can also complete full refurbishments, including tree replacements, leather rejuvenation, new points or structural changes in our workshop. We can repair all brands of saddles.

Here is our step-by-step guide to having your saddle repaired by the PHS team.

Who to contact?

In Australia call our friendly team on 0436 288 474 or write an email to orders@horobin.com.au with your request. We will then take the necessary action to provide you with a quote and more information for the next step.

How much time should I leave for my repair?

If your repair is urgent, we can endeavour to accommodate your needs. However, please try and choose a period when your saddle is not required and leave yourself plenty of time for postage and turnaround time. We like to say that it takes 7-10 working days to repair and send back your saddle.

If you are having an on-site consultation, most adjustments can be done there and then in the truck and then refitted to your horse on the same day. 

How do I send my saddle?

Wrap your saddle up carefully. We recommend using bubble wrap or a saddle bag and extra packing. Make sure you place it in a box and choose a registered and insured postal journey, so you can track your parcel.

Alternatively, you can drop the saddle off to our workshop in BEECHWORTH

How do I know it has arrived?

Once it has arrived, you will receive a confirmation email.

I live remotely can I still have my saddle fitted?

Yes, please fill out our online saddle fitting form. The fees starts from $49.95 with additional costs for adjustments or repair. All we need are a couple of good quality photos (you can take them with your phone) and attach them to the form.

What next?

We will adjust the saddle for you, which can include jobs such as, a partial or full re-flock (adjusting and renewing the wool inside the panels), changing the gullet (widening or narrowing depending on your horse’s requirements) or refurbishing the leather or stitching.

Would you like accessories? No problem! Add any accessories or leather care items that you need so they can be sent back with your saddle.

The balance of the saddle is paid including return postage on completion.

*HOT TIP. Keep your box for next time when you need your saddle repaired.